Return And Refund Policy

Here’s a draft for your Refund and Return Policy for Lumina Mart LLC:

Refund and Return Policy

Last Updated: Sep 1 2024

At Lumina Mart LLC, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy to ensure a smooth shopping experience.

1. Return Period

You have 30 days from the date of delivery to initiate a return for most items. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Opened personal hygiene items

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@luminamartllc.com with your order number and a brief description of the issue.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
  3. Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.

4. Shipping Costs

You are responsible for the return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

6. Exchanges

If you need to exchange an item for the same item in a different size or color, please follow the same return process. Once we receive the returned item, we will send out the exchanged item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@luminamartllc.com with your order number and a description of the issue. We will work with you to resolve the matter promptly.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Thank you for shopping with Lumina Mart LLC!